the Conflict Dojo

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About half a year ago I announced the Conflict Dojo on my blog and asked volunteers to try out the format. Before publishing the instructions for everybody I thought I could need some help for improving this new format.

Conflict Dojo

I’d like to thank Andrea Chiou, Ruud Rietveld,  Nils BernertSilke Rothgänger and Stefano Klinke for giving me feedback and helping me to make the format more simple, more safe and now it can be fun as well! =;-)

The Conflict Dojo is still easy to scale

You can arrange settings from 4 up to xxx people without having a facilitator for each table. Now one Facilitator can easily handle settings up to 20 people. If you have more, count one facilitator per 20 people.

As I’ve created the format as part of a 2-day conflict handling training for Agile Teams, you’ll need at least 90 minutes to run the basic version of the Conflict Dojo. The more time you have, the better it is as you’ll be able to play several rounds. On the other side of the coin, even one round can be very exhausting due to intense discussions and can take up to 1 hour.

Preperation

Create settings with tables for 4 people, 3 can be ok as well if needed. I recommend and prefer 4 people per table. For each table you’ll need to prepare the following:

  • tabletoys
  • 1 dice
  • a pile of plane A5 index cards – red – called challenge cards
  • a pile of plane A6/A7 index cards – yellow/white – called strategy cards
  • marker
  • 4 prepared plane A6/A/ index cards in yellow or white (strategy cards) with
    • fight back
    • ignore & avoid that there is a conflict
    • solution focused questioning
    • NVC (Non-Violent-Communication)

prep cards

Connection

Let everybody take some red and some yellow index cards and a marker. Build pairs. Let the pairs talk about the question ‘remember some old or current conflicts’, write down each conflict on a red Index Card – one card per conflict. Now think about how you’ve handled these conflicts, did you had a solution, have you made the conflict worse? What was your strategy? Write down each strategy / handling-type on one yellow index card. Elaborate what you have written down with your partner.

Concept

Introduce the ice-berg-model and explain how conflicts emerge. As a little help, here is the description of Paul Watzlawick’s model of communication:

A conflict exists, when the Iceberg’s collide on the level of relationship. Pure contentions on a factual level are almost handled as solvable or not solvable problems and challenges or seen as a conflict of opinion or dispute.

Tension and differences are becoming conflicts when involved parties are not able to handle them constructively anymore.

IceBerg Model

Reconnection

Find a table, 2 pairs at each table. You have 5 minutes to introduce your conflicts and strategies. Try to explain why in each situation the IceBergs’s did collide.

Concrete Practice

Arrange all red challenge cards on the table so that you can read all the conflicts. Build on pile of cards with all strategy cards, now integrate the prepared cards as well. Shuffle the pile of strategy cards. At the end place them on the table, face down.

Give a short explanation of the prepared strategies:

fight back
you feel offended and do what ever is needed to protect yourself and fight back with words
ignore & avoid that there is a conflict
try to ignore all direct addresses and speeches, talk about something else
solution focused questioning
try to find a solution, ask questions, be empathic
NVC (Non-Violent-Communication
explain the 4 part process of NVC

All 4 players role the dice ones. The player with the lowest points will start the first round of the Conflict Dojo. The first player can now choose a conflict he would like to practice. Normally this will be a conflict the player currently has.

All three others at the table take one strategy card without showing it to somebody else. They will also role the dice again to find the second player – count clockwise if you want. When the second player is found, the 2 others put back their strategy card at the bottom of the pile and they become observers.

Before starting the role play, give all 2 players about a minute to prepare and sink into their roles. The first player will have to address the conflict with the second player. As the second player will have to act as the strategy card tells him, his reaction might be not his normal reaction.

tabletoys

The player who addresses his conflict can change his strategy during the role play, the second player should stay at his ‘card-given’ strategy. The observers make notes during the conflict on an index card.

The current round is over as soon as the conflict is solved or one player shows his stop sign. A stop sign can be a raising hand, a prepared card or whatever you agree on upfront.

Conclusion

After a round is finished, make a debriefing – this might take a few minutes as all 4 players will discuss what happened and how their behavior was influenced.

When the debriefing is finished, the player to the left of the previous first player will become the new first player. All others will take a strategy card and role the dice again until the new second player is found. A new round of the Conflict Dojo is about to start.

final conclusion

After the last round is played, let participants pair up, if possible with somebody they haven’t talked to so far. Give a timebox of 5 minutes for everybody to have a walkabout and discuss the question, ‘what do I take with me out of this session and how will I integrate it in my daily life?’.

The Agile Actor – Agile Stroytelling

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… or: how to bring more daily-fun in your daily Scrum!

In agile teams it’s usual to use storyboards for visualising your work and to create transparency about the progress and what’s happening. It doesn’t matter if you are using a storyboard as a Scrum team or if you visualise your work by using Kanban.

snoopyA lot of teams I met in the past worked also with avatars on their storyboard. Instead of having a name-tag on a magnet, you can use an avatar, a character from your favourite cartoon, movie or adventure. Just print out a picture of your avatar, cut it out and stick it on a magnet. Now you can use your avatar on the storyboard. Some teams put their avatars on the task they’
re currently working on. This leads to more transparency as you can directly see on the storyboard which teammember is working on which task.

The Agile Actor – Agile Storytelling

Some weeks ago I was searching for something new to bring more fun to the daily work. I was thinking about how to use the avatars more intensive? People love their avatars, they love the characters and stories around them. Thus, people have a special relationship to their character. They know their behaviour and their special skills. They know what perspectives their characters prefer.

How to use it, how to play:

Use your avatar-team during your daily stand-up. Ask each teammember to participate the daily-Scrum in the role of their character. Each teammember should give their status-update to the team from the individual perspective of their avatar.

Positive effects:

  • each teammember will learn and train the power of storytelling
  • fantasy will be stimulated which can lead to more creativity
  • more fun in your daily work
  • looking at your daily challenges from a different perspective can lead to new insights

In addition, you can ask your team if they want to extend this kind of role playing game. If your team is crazy enough you can ask your team to participate all Scrum meetings in the role of their characters.

For more diversity and to avoid wearisome repetition you can close each role playing game iteration (sprint) within your retrospective by asking all teammembers to find a new character they’d like to be and start the new sprint by printing out a new avatar and stick it on their magnet… be crazy, be creative and have fun…

Agile Bowling

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Time: 80 minutes for 5 participants

Requirements: sticky notes, IndexCards and felt-pens

Preperation

Agile Bowling - preperationPrepare a space for every single participant. You can use FlipCharts or use a dedicated wall-space:

Agile Bowling SetUp

Be sure you have enough Sticky Notes available and Markers or felt-pens as well.

Start the Game

Ask Participants ‘Regarding the last Sprint, what would I like to change in the next Sprint?’ Create 20 Ideas/Topics within a strict TimeBox of 5 minutes. Use one StickyNote for each Idea/Topic (5 min)

Agile Bowling - create topicsWhy 20 Topics at least? This sounds challenging. The reason for this challenge is quite simple – Participants need to do a real Brainstorming and be creative. If you want to be creative and collect as much Ideas as possible you’re not allowed to judge on an Idea as it come up. If you start to judge your Ideas during creating Ideas you kill Creativity! Write down everything as it pop up in your mind!

Let Participants do this in silence!

By forcing yourself to come up with 20 Ideas/Topics in a short TimeBox, you put your internal critic on hold and write everything down, including the obvious and weak. The first third will be the same old Ideas. The second third will be more interesting and the last third will show more insights, curiosity and complexity. (Cracking Creativity by Michael Michalko)

After this ‘Blue Sky thinking’ regarding change, give Participants a TimeBox of 3 minutes to prioritize their Ideas. (3 min)

Let Participants write down their 3-Top-Ideas, having the highest Value, on IndexCards – each Idea on one Card. (2 min)

Start Bowling

Ask a volunteer to start the Agile Bowling. The Volunteer read aloud her Idea/Topic with the highest value and let her give a short comment on that – TimeBox (1 min)

Now, give all other Participants a TimeBox of 3 minutes to create at least 10 effects – question: ‘If we change this Idea, what effects will have that to our Team?’

Write down every effect on one single StickyNote! (3 min)

During this TimeBox, let the Volunteer post her Idea/Topic on the Wall. Make sure their is enough space for the upcoming StickyNotes!

Agile Bowling step 1Now, let Participants post their StickyNotes with the effects below the posted IndexCard. When all effects are posted, let them read aloud the effects and let them remove all duplicates!

Make a dot-voting on the effects, every Participant has 3 dots. Let them dot-vote on the effect with the highest value for the Team.

Write down the count of all effects on an extra StickyNote and post it under all the other StickyNotes. Below the count, post the effect with the most dots, as this is the effect with the highest value for the Team. (6 min)

Agile Bowling step 2Now, repeat this Agile Bowling with every Participant. Make sure that every Participant has a unique Idea/Topic – that’s the reason why People choosed 3 top-ideas with the highest value!

After finishing Agile Bowling with all Participants, you can calculate the score. For calculating a score for a Participant, multiply the count of effects with the count of dots on the effect with the highest value.

The Participant with the top-score wins a bar of chocolate.Agile Bowling step 3

Winning a bar of chocolate is just for fun – it has nothing to do with the overall outcome!!!

At the end, ask every Participant to take their effect-StickyNote with the highest value for the Team and let them make this effect happen in the upcoming sprint.

Agile Bowling step 4

Debriefing

Make a debriefing of this Retrospective and let Participants give you Feedback on the exercise.

Participants may feel exhausted, as it is really challenging to be creative.

As I did this Retrospective with a Team in Germany, the points on the following picture are in german. Read the translation below!

Agile Bowling Debriefing

  • strung out
  • exhausted
  • creative
  • productive
  • inspired
  • happy
  • motivated
  • guilty conscience about using so much StickyNotes

The Feedback of the Team was awesome. There was just one negative point as some People had a guilty conscience about using so much StickyNotes!

Variations

You can use Agile Bowling also as Empiric Experience, just modify the questions! In addition, you can play more than just one round of Agile Bowling, depending how much time is available!

Agile Tennis

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Time: 70 minutes for 6 People

Requirements: HourGlasses, sticky notes and felt-pens

Agile Tennis SetUp

Introduction

Based on the concept of Tennis, I created Agile Tennis for creative problem solving and usage in Retrospectives and Team Meetings

Agile Tennis draw

The Purpose of this Empirical Experience exercise is to create discussions among Participantsin a ping-pong style for grasping different perspectives for challenging situations which need to be handled. In addition it trains TeamWork.

Constellations

Depending on the count of Participants you can do single Agile Tennis or an Agile Tennis Tournament.
For a Single Match you need 3 People – TennisPlayer A, TennisPlayer B and one Referee.
If you have 5 Participants, you can create Tennis Teams playing a ‘double’ – Team A (TennisPlayer 1 & TennisPlayer 2), Team B (TennisPlayer 3 & TennisPlayer 4) and one Referee.

See the following Picture for Constellations:

Agile Tennis Constellations

  • the min. of Participants is 3 People
  • Having 4 Ppl, you have the Set of 3 plus one Observer
  • Having 5 Ppl, you can play a ‘Double’ as shown in the Picture
  • Having 6 Ppl, you can play the ‘Double’ with one Observer or twice the 3-constellation
  • Having 7 Ppl, you can create one regular 3- and one 4-constellation (3plus1 Observer)
  • Having 8 Ppl, you can create one 3- and one 5-constellation

Preperation

First, give all Participants some IndexCards and a TimeBox of 5 minutes to create as much as possible ‘Problems’, ‘Challenges’, or ‘Situations’ they are/were confronted with. Let them wright them down in keywords. Let them do this in silence so that every individual collects her own ‘library’ of ‘ProblemCards’

Let Player A and Player B, resp. Team A and Team B, sit on a table facing each other. The Referee is sitting at the table too.

The Referee has a basket with little ‘motivators’ – some sweets -as she gives each Player who wins a Point one ‘KinderSchokoBon’, representing that Point.

Referee

The Referee has also two different colour of StickyNotes available, a pen and a hour glass for 30 Seconds – you can also use a watch, but it’s even better when every Participant is able to see as time goes by.

Start Wimbledon

Start the first Game – you play two Sets of 5 Minutes each.
In the first Set, Player A (resp. Team A) serves first, in the second Set, Player B (resp Team B) serves at the beginning.

To Serve means to state one(!) Problem/Challenge/Situation. The Referee writes down that Topic on a red StickyNote. Players have exactly 30 Seconds to state their topic. After the Serve of a Team, the second Team has now 30 Seconds to state a possible Solution for the Serve of the first Team!
The Referee writes down the possible Solution on a green StickyNote. Now it’s the first Team’s turn again and they have to state why they can’t do or accpet the Solution of the other Team. The Referee writes down the Refusal again on a red StickyNote and afterwards it’s again the turn of the second Team which needs to state a possible Solution for the Refusal, Referee writes down and son on…

Rules

In worst Case, the whole Set, ‘5 Minutes’, every Player – or Team – try to win the Set and states a Problem, Solution, Refusal, Solution, Refusal, Solution and so on until the Time is over. That’s exactly the point where the rules need to be applied.
There are just 3 simple rules:

Agile Tennis Rules

  • The Statements should be ‘spontaneously’, despite the Preperation of the Individual-List in the beginning
  • The Statements should be ‘OpenMinded’ and People should OpenMinded during the Game, let the flow flow!
  • All Participants go for ‘FairPlay’ (Statements – must be realistic and should be accpeted when appropriate)

The Referee has the last word – if she decides to score a Team or Player then it is as it is – could be discussed after the Game, not during!
The Referee controls the HourGlass, when 30 Seconds are over she turns it or has to decide if a Team / Player scores.

When does a Player / Team score?

  • If a Team / Player wasn’t able to state within 30 Seconds, the other Team / Player scores
  • If a Team / Player accepts that a Solution is appropriate, the other Team / Player scores
  • If a Team / Player accepts that she don’t has a Solution for a Problem/Challenge/Situation, the other Team / Player scores

The Referee can and should decide if one Team / Player need to accept the Statement of the other Team / Player
When one Team / Player scores within the Set, she has now to Serve and continue by stating a new Problem/Challenge/Situation.
The Referee distributes the Sweets when a Team / Player scores.

After the first Set of 5 Minutes, the second Team starts the next Set by Serving a Problem/Challenge/Situation. The Facilitator keeps this TimeBox of 5 Minutes and is the overall responsible as there might be more than just one Team Playing Agile Tennis at a Meeting, maybe you’re doing an Agile Tennis Tournament…!

Visualizing the Outcome

For visualizing the Outcome of this exercise, create a ScoreBoard, as known from regular Tennis, or create something similar which fits you.

Agile Tennis - visualizing the outcome

Debriefing

At the end of the Meeting you make a debriefing with all Participants

  • How do you feel?
  • How did you felt during the ‘Tennis-Discussion’?
  • How did you felt when Referee decides to score the other Player / Team?
  • Did you felt as a TeamPlayer?
  • What shall we do with the outcome?

Agile Wall Street

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Time: 60 minutes for 5 people

Requirements: a stopwatch, sticky notes and flip-chart paper

Agile Wall Street preperation

Introduction

This Game is inspired by the ‘Give- and Take Matrix’ mentioned in the book ‘Game Storming’ and was initially inspired by techniques used in engineering, chemistry and design.
Agile Wall Street works for TeamBuilding, motivation, diagnostic of flow and energizing your Team.

I adapted it a little bit to my requirements and it can be used for TeamBuilding, Motivation in Teams and also for Retrospectives. I just call it ‘Agile Wall Street’. It is a diagnostic tool and helps players explore value flows through the Team or a Group.

Agile Wall Street Agenda

Creating the Matrix

Create a Matrix as shown in the following Picture. Make sure you have the same count of rows and columns – one row and one column for each Participant.

Let every Participant write down her Name on a large StickyNote, two times and put them on the Matrix as shown. Make sure to post the Names vertical and horizontal in the same order!

Agile Wall Street - the Matrix

Write down the personal Motivation

Now, ask all Participants to write down their Motivation of beeing in the current Team on a large StickyNote, take a new colour for that.

Let Participants post their Motivation-Note along the diagonal, where every Individual intersect with themselves.
In addition, call the vertical ‘Give’ and the horizontal ‘Take’.

Agile Wall Street - the Matrix - motivation

Open the Agile Wall Street

Give Participants a short moment to choose the first TeamColleague they want to start with. Each Participant can start with any other TeamColleague she would like to start.

Ask the Participants to write down a short statement about the Person they have choosen regarding the question: ‘what could I contribute to this Person, how could I support her or what could I offer to her?’

Give a Timebox of 5 minutes!

After finishing for the first TeamMember, ask the Participants to continue with the next TeamColleague, answering the same question on a StickyNote. Again provide a TimeBox of 5 minutes. Let Participants repeat until everybody has an personal offer for all other TeamMembers.

Let Participants put their StickNote-offers on the Matrix, everybody puts her notes in a horizontal row at the intersection according to the names:

Agile Wall Street - the full Matrix

The Stock Exchange

When the Matrix is completed ask Participants to have a seat.

Now you start to facilitate the ‘Wall Street’ offers. Start with the first TeamMember from the horizontal. This Person should listen carefully what her TeamColleagues want to offer, without commenting. Ask all other Participants, one after another, what they want to offer to this Person and let them shortly explain what they have written down.

After all offers are explained to a Person, ask her how she feels right now. Probably this Person will have a smile on her face and just feels good.

Repeat this until all TeamMembers have introduced and explained what they would like to offer to their TeamColleagues.

After this exercise the whole Team will be enrgized and TeamMembers will follow up to the offers they received self organized. If the Team agrees you can put the Matrix somewhere in the Team room.

Agile Speed Dating

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Time: 70 minutes for 6 participants

Requirements: IndexCards, felt-pens and a flip-chart

First, all Participants need a Topic they would like to improve or a Problem which need to be solved, their personal improvement Topic for this Retrospective.

Give Participants 5 Minutes to write down up to 5 KeyWords/Sentences on an IndexCard which helps them describing their Topic they want to improve or Problem to be solved. (5 min)

Afterwards you ask Participants to flip the IndexCard and give them again 5 Minutes to draw a Picture, a Metaphor, for their Topic which helps them describing their Topic in a best way. No prizes for Artwork and nobody else will see their Picture, it’s just a reminder for themselves. (5 min)

Start the amazing Speed Dating

Agile Speed Dating exerciseAfter this first exercise, which takes about 10 Minutes, you have all Participants in the right flow and mood for a discussion about their Topic. You have activated both sides of their brain, the left side for rational thinking by writing down the 5 KeyWords/Sentences. And the right side of their brain, the creative part, by drawing a Picture. This is the best starting Point for what is coming next.

Let Participants pair and give them a strict TimeBox. Every Pair has exactly 10 Minutes. First 5 Minutes to discuss the Topic of Person A and finding possible Solutions or Improvements – write them down on your IndexCard – if needed take a new Card.

After 5 Minutes the Pairs change, what means that now Person B will discuss her Topic and write down possible Solutions or Improvements.

After 10 Minutes you build new Pairs and start the exercise again, first Person has 5 Minutes and Person B has 5 Minutes as well. Build new Pairs and repeat until every Participant has talken exactly once to all other Participants!

Debriefing

Agile Speed Dating Debriefing

  • how does it felt, how do you feel right now?
  • what was different?
  • what outcome have you created?
  • can we improve this Process?

Action Planning

Agile Speed Dating - Action Planning

After the Debriefing we start the Action Planning. Every Participant should have at least one IndexCard with possible Solutions or Improvements for her personal Topic.

Ask every Participant to choose just one Action she would like to adress in the next Sprint, choose the most powerful Action and write them down on a FlipChart – Topic, Responsible and due Date.

Variations

If you have an odd count of Participants just invite another Stakeholder or a TeamMember of a different Team. This Person has no own Topic to discuss but can contribute, comment and add Value from a complete neutral point of view!

Instead of doing Speed Dating with pairs you can also ‘pair’ with three people if you have some more participants. In that case you can call the exercise ‘Agile Swinger Dating’… lol

Scrum Simulation – the Scrum LEGO® Airport

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you’ll find the download link for the manual at the bottom of the page

The Idea of a Scrum Simulation with LEGO®

Scrum LEGO Airport at Global Scrum Gathering SeattleIn the beginning of the year 2011 I had the idea for a Scrum Simulation with LEGO®. A Scrum Simulation which needs to be scalable. Scalable for Teams with different stages of knowledge about Scrum. Useful for Beginners as well as Advanced. Usable as a Simulation for ‘easy’ Scrum as well as a Simulation for Scrum of Scrums. Feasible to run with 1 to x Teams. Interesting especially for Software Developers and technical Freaks. In addition, people should learn the Scrum Workflow, it’s Artefacts and Meetings by having a lot of fun.

the Airport Team ILEGO® is a plaything everybody knows, all around the world. As I’m a StrategicPlay® Facilitator, a creative Problem solving Solution with LEGO® based on LEGO® Serious Play, I know how to use LEGO® in a serious context with a joshing course.

ambulanceAn Airport is a complex enterprise system with lots of complex dependencies and lots of technical interfaces. Nearly everybody knows how an Airport works or rather the workflow starting by leaving the car at the parking lot, check in the luggage, receiving a boarding-card till having a seat in a plane. And when arriving at the destination, you want to have your luggage back at the baggage claim.

Hence the idea of a Scrum Simulation with LEGO® in a context of an airport seemed for me an interesting challenge to cover my demand of a scalable approach.

Scrum LEGO® Airport @ Scrum Safari, Cape Town, 2011

Thus I created the Scrum Simulation, Scrum LEGO®Airport with the following scalable stages:

—>

1,5h Appetizer – conference format

Prerequisites: some Scrum Basics

Participants: 5 to 50 ppl + n Observer

4h stand alone Economic Simulation with Focus on Scrum Basics

Prerequisites: no background required

Participants: 5 to 50 ppl + n Observer

8h Beginners combined with a basic Scrum Training

Prerequisites: no background required

Participants: 5 to 21 ppl

8h Advanced combined with a Team Visioning Session with StrategicPlay®

Prerequisites: experience with Scrum

Participants: 1 Team

What do People learn in the Scrum LEGO® Airport Simulation?

Team Story BoardPragmatic understanding that Scrum is about self-organizing Teams, Cooperation, Communication, Understanding, Respecting People, Teamwork, Creativity and Productivity.

Understanding the Scrum Workflow by building valuable products for the customer in each Sprint Sprint demowhich can be delivered after every iteration. Understand what needs to be build first so that the customer can start transporting people after the first sprint and add value from Sprint to Sprint so that the enterprise ‘Airport’ can grow constantly and the customer can grow her business.

I ran the Scrum LEGO® Airport at

different Company’s

Global Scrum Gathering Seattle, May 2011

Scrum Gathering South Africa, September 2011

Agile Prague, September 2011

Download the manual:  Manual the password for the file is vinylbaustein